Terms & Conditions

When you submit a booking via our online reservation system you will have read and accepted our terms and conditions - and this forms a contract between us.

Personal details

Personal information provided to The Lodge will not be shared with any third party.

Bookings and payments

Bookings can be made via credit or debit card using our online booking system on the website.

We will take a 30% deposit to secure your booking, the balance being due eight weeks before your stay, if this is not paid your booking may be cancelled. If you are travelling within eight weeks, we will require full payment.

On receipt of your payment, a confirmation will be sent to the email address provided confirming the details of your stay. If you have not received your booking confirmation within 48hrs, please let us know as soon as possible.

We only accept bookings from persons over 18 years of age.

Please inform us if you have any specific requirements including disabilities or impairments by contacting us via email.

Prices

The prices featured on the website are not binding. We reserve the right to modify these prices. The price stated at the time of confirmation is binding.

Rescheduling and cancellations

If you cancel more than eight weeks in advance we will issue a full refund.

If you cancel less than eight weeks in advance, your deposit will be non refundable.

If you cancel within six weeks we unfortunately cannot issue a refund.

We strongly recommend travel insurance to cover any changes in circumstances for all types of stay.

Checking in and out

Check-in time is from 3pm unless you have pre-paid for an early check in which means we will have your property ready by 2.30pm. Please let yourself in and make yourself at home.

Check-out time is 11am - Please contact us as soon as possible if you require a late checkout option, as this is dependent on availability. Please note that there is a fee of £10 per hour for a late check-out.

Smoking

Strictly no smoking in any of the properties.

Anyone smoking on the site is responsible for disposing of their cigarette butts safely in a bin and not littering.

Pets

Unfortunately, we cannot accommodate pets at any of the properties - except guide dogs if and when required.

Questions, requests and problems during your stay

We want to ensure you have the very best experience during your stay with us so if there is anything we can do to make your stay more enjoyable, please do not hesitate to let us know- we are always on hand to do what we can to help.

Complaints

If you are unhappy with something during your stay and want to make a complaint, please talk to us during your stay with so we can try and rectify any issues. You can contact Laura on 07934 157936 or via email.

We take all complaints very seriously and wherever possible will do our upmost to resolve any issues to ensure you have the very best experience.

Damages and repairs

Please leave your property, tidy, and in the same general condition it was in when you arrived. Although we understand accidents happen, we reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys will incur a replacement charge per key lost.

Inventory

We keep an inventory of everything in each property and refer to it before and after every stay. If you remove something from the property, we may invoice you for its replacement plus an administration fee.

Visitors

We do not allow overnight visitors to any of the properties.

For your Safety and Health - General Responsibility

We would love our guests to enjoy The Lodge and the wider area at their own leisure, however we cannot accept any responsibility for any accidents, injuries, illness, loss or damage suffered during your stay – either in the property or the surrounding land.

Force majeure

We cannot accept responsibility or be responsible for compensation in a situation that cannot be avoided, foreseen or is in any way out of our control. The event may include any kind of destruction or damage through fire, flood, explosion, storm, weather damage, break in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, adverse weather, war or threat, actual or threatened terrorist activity, epidemic and any similar situation beyond the owners’ control.

Guest no-show

If you can no longer arrive on the first day of your booking, let us know. If you haven’t arrived by midday on the second day of your stay and we haven’t heard from you, we’ll cancel your booking and may re-let your accommodation.

Inappropriate conduct

Guests undertake to behave in a proper, appropriate, and legal manner with due respect to the owner, the property, other guests and their property. If any guest behaves inappropriately, improperly or illegally, The Lodge reserves the right to ask the guest and their party to leave the site before the end of the holiday and no refund will be issued.

General

Our terms and conditions exist to keep our staff and customers safe, and help us deliver high-quality experiences time after time. If you break the terms of your stay, we reserve the right to ask you to leave without a refund. We reserve the right to change these terms and conditions at any time without prior notice. In the event that changes are made, the revised terms and conditions shall be posted here immediately. Please check the latest information posted herein to inform yourself of any changes.